Frequently Asked Questions
Everything you need to know about shopping with The Mainstreet Marketplace.
Are all products sold on The Mainstreet Marketplace authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-step inspection process by our expert team to ensure it is 100% genuine before it is listed for sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the country. For international orders, delivery can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the security tag remains intact and the item is in its original, unworn condition. Please note that certain high-demand release items may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order status?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
How do I know which size to choose?
We provide detailed size charts and fit recommendations on every product page. Since sizing can vary between brands, we recommend checking these guides or contacting our support team for specific measurements.